Shipping policy
SHIPPING & RETURNS POLICY
Effective Date: May 18, 2026 Last Updated: May 18, 2026
Good Mood Brews ships from California. This policy explains how we process, ship, and handle issues with your order, and sets out our return and refund policy. By placing an order, you acknowledge and accept the terms below; this policy is incorporated into our Terms & Conditions.
ALL SALES ARE FINAL — PLEASE READ BEFORE ORDERING
Good Mood Brews produces craft nutritional beverages in limited runs with finite capacity. Because every order is allocated against a fixed batch, and because food-safety rules prohibit us from accepting returned beverage product, we cannot offer returns, exchanges, or refunds once your order has shipped. The sole exception is product damaged or defective in transit (see Section 5). You will be asked to acknowledge this policy at checkout.
1. Order Processing
Orders are typically processed within 1-3 business days (Monday-Friday, excluding U.S. federal holidays). During new product launches, limited drops, or peak periods, processing may take longer; we will post any current delays on the Site.
You will receive an order-confirmation email at checkout and a separate shipment-confirmation email with tracking once your order leaves our facility.
2. Shipping Methods, Carriers & Rates
We ship via UPS, FedEx, and USPS, selected by route and package size. Available shipping options and rates are calculated at checkout based on your address, order weight, and chosen service level.
We currently ship within the contiguous United States. Shipping to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations may be limited or unavailable; see checkout for current options.
3. Transit Times
- Standard Ground: typically 3-7 business days after dispatch.
- Expedited (where available): typically 2-3 business days after dispatch.
Transit times are estimates provided by the carrier and are not guaranteed.
4. Title, Risk of Loss & Heat-Sensitivity
Title and risk of loss pass to you when the package is delivered to the carrier. We recommend selecting an expedited service during warm-weather months. Because our beverages are shelf-stable but can be affected by extreme temperatures during transit, we are not responsible for changes in flavor, color, or texture caused by ambient conditions during shipping. If a Product arrives compromised due to a packaging failure or carrier damage, see Section 5.
5. Damaged or Defective in Transit (Sole Refund/Replacement Path)
If your order arrives damaged, leaking, broken, expired on arrival, or otherwise defective, we will replace it or, at our discretion, issue a refund to your original payment method. To file a claim:
- Email support@goodmoodbrews.com within seven (7) calendar days of the delivery date.
- Include your order number in the subject line.
- Attach clear photos showing: (a) the damaged or defective Product, (b) the shipping carton (inside and outside), and (c) any visible carrier damage to the box or labels.
- Retain the Product and original packaging until your claim is resolved; we may request additional information or pickup.
Claims submitted after the 7-day window or without supporting photos may not be honored. Replacement or refund of damaged Product is your sole and exclusive remedy.
6. Lost, Stolen, or Undelivered Packages
Marked delivered but not received. If tracking shows your order was delivered but you cannot locate it, please: (a) check with neighbors, building management, or your mail room; (b) wait 24-48 hours, as carriers occasionally mark packages prematurely; and (c) contact the carrier to open a trace. If the package is not located, contact us at the address above and we will assist with the carrier claim. Refunds or replacements for packages marked delivered are issued at our discretion and may depend on the carrier's investigation.
Lost in transit. If tracking has not updated for seven (7) consecutive business days, contact support@goodmoodbrews.com so we can open a carrier trace. We will replace genuinely lost shipments at no charge once the carrier confirms the loss.
Stolen packages. We recommend shipping to a secure address. We are not generally responsible for theft after carrier delivery, but contact us and we will help where we can.
7. Refused or Undeliverable Packages
If a package is refused at delivery or returned to us as undeliverable due to an incorrect address, insufficient address, or failure to claim, we will contact you. Re-shipment, if available, will require payment of additional shipping fees. Because the Product is non-returnable, the original order price is not refundable in these cases.
8. Address Changes & Cancellations
Please double-check your shipping address at checkout. Once an order enters fulfillment, we may not be able to change the address. Cancellation requests are accepted only before an order has been packed or labeled; email us immediately with your order number if you need to cancel.
9. Returns, Exchanges & Refunds Policy
NON-RETURNABLE PRODUCT. All sales of beverage Product are final. We do not accept returns or exchanges. Refunds are issued only for Products damaged or defective in transit, in accordance with Section 5 above, or where required by law.
Why? Two reasons:
- Food safety. We cannot resell, donate, or repurpose returned beverage product, and we will not put a customer's safety at risk by reaccepting consumables that have left our chain of custody.
- Limited-run production. Every Good Mood Brews batch is small. Inventory is allocated to confirmed orders, with no buffer for restocks. Once your order is confirmed, that allocation is yours — and ours to honor as shipped.
Subscription orders may be modified, paused, or cancelled at any time from your account before the next billing date. Charges already processed for shipped orders are non-refundable except under Section 5.
10. Promotional Items and Free Gifts
Promotional or bundled items, gifts-with-purchase, and items received free of charge are non-returnable and non-refundable under any circumstances.
11. Wholesale and Bulk Orders
Wholesale, retail-partner, and bulk orders are governed by separate terms agreed in writing. Contact us to discuss.
12. Checkout Acknowledgment
At checkout, you will be presented with a clear, conspicuous notice that all sales are final and that returns and refunds are limited to Product damaged or defective in transit. You will be required to acknowledge this notice before your order can be placed.
Suggested checkout checkbox copy:
"I understand that Good Mood Brews products are made in limited batches and that all sales are final. I acknowledge that returns, exchanges, and refunds are not offered, except for items that are damaged or defective in transit (which must be reported within 7 days of delivery with photos)."
13. Contact
Questions about your order, a delivery issue, or a damage claim? We're here to help.
Email: support@goodmoodbrews.com Website: www.goodmoodbrews.com
Please include your order number in all correspondence so we can respond quickly.